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ChatBot
Chatbots/bots are software programs that simulate human conversations or chat by Artificial Intelligence. It uses Chat Apps and chats from social media to communicate and interact with the public.
Authenticity
Backs up natural language, “with client´s words”
Remove entry barriers and accessibility of service
Does not requires
installation, most of the users already have Chat Apps installed.
installation, most of the users already have Chat Apps installed.
24/7
Provides a better 24/7 service.
Enable a constant qualitative channel for user´s investigation.
The conversational nature
of Chatbots requires users to explicit express their intention, which provides a better understanding of client´s needs.
of Chatbots requires users to explicit express their intention, which provides a better understanding of client´s needs.
Hybrid Service
Interface operated by Chatbot, humans supervising.
Address costumers to a self- service concept
Forward future calls through self-service and live chat.